Grantham businesses urged to continue collecting customer contact details

South Kesteven District Council is calling on businesses to continue collecting customer contact details in order to continue the effective fight against the coronavirus pandemic.

As businesses reopen and life begins to return to normal, it is essential that they undertake effective contact tracing to continue minimizing the spread of the COVID-19 virus and its variants.

SKDC reminds businesses that it is mandatory to actively ask every customer or visitor to register, either by scanning the official NHS QR code or providing their contact details.

Track and Trace App (34321206)

Sites should require every member of a group to register, not just a primary member.

The Department of Health and Social Care (DHSC) has said that all businesses with customers on their premises have a vital role to play in ensuring customer safety.

To do this, businesses must understand the Contact Information Collection Regulations. They should also be aware of what they need to do to support NHS Test and Trace and why it matters. Educational resources for businesses are available at

The council is eager to see the town centers and shopping streets of the district once again busy with people supporting their local businesses.

She does, however, want to ensure that the return to normal life is managed in a safe and controlled way and asks businesses, where appropriate, to ensure that they collect contact details for all their customers.

Requirements include:

  • Display of an official NHS QR code poster.
  • Actively ask every customer or visitor aged 16 and over to scan the official NHS QR code or provide their name and contact number.
  • Keep a record of all staff working on the premises, their working hours and contact details.
  • Retain these customer, visitor and staff records for 21 days, provide data to NHS Test and Trace on request and securely destroy them after 21 days in accordance with the General Data Protection Regulation (GDPR).
  • Provide individuals with a check-in method that does not require them to own a smartphone, tablet or other form of technology.
  • Hospitality venues must also take reasonable steps to refuse entry to people who refuse to provide contact details or scan the official NHS QR code poster. This does not apply to take-out services.

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